Privacy Policy

1. Introduction

drivarar ("we", "us", "our") is committed to protecting the personal data of individuals who use our car rental services and website. This policy explains what information we collect, how we use it, and the steps we take to keep it safe.

This policy applies to all interactions with drivarar, including bookings made through our website, by phone, by email, and in person at our office at 16 Jalan Sultan Hishamuddin, 50000 Kuala Lumpur, Malaysia.

If you have questions about this policy or how your data is handled, please contact us at [email protected].

2. Data We Collect

We collect personal information that you provide when making a booking or enquiry. This typically includes your name, email address, phone number, and driving licence details. If you rent a vehicle, we may also collect a copy of your identification document (passport or MyKad) and payment card information for the security deposit.

When you visit our website, we may collect technical data through cookies and analytics tools, such as your IP address, browser type, pages visited, and time spent on the site. See our Cookie Policy for more information on how cookies work on our website.

We collect data through contact forms on our website, direct communication via phone or email, in-person interactions at our KL office or airport pickup points, and cookies placed by our website.

3. How We Use Your Data

We use personal data to process and manage your vehicle rental booking, communicate with you about your reservation and any changes, provide roadside assistance and customer support during your rental, process payments and manage security deposits, send service-related communications such as return reminders and invoices, and improve our website and services through aggregated analytics.

We do not sell your personal information to third parties. We may share data with our insurance provider to process claims related to your rental, payment processors to handle transactions, and Malaysian authorities if required by law.

The legal basis for processing your data includes performance of a rental contract, your consent (for marketing communications), and compliance with legal obligations under Malaysian law.

4. Data Retention

We retain booking records and associated personal data for up to seven years from the date of your last rental, as required for tax and regulatory compliance in Malaysia. Contact form enquiries that do not result in a booking are deleted after 12 months.

Cookie data and analytics information is retained according to the durations outlined in our Cookie Policy.

5. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data. These include encrypted storage for sensitive documents such as identification copies and payment information, secure access controls limiting data access to authorised personnel, regular review of security practices, and secure disposal of physical documents containing personal data.

In the event of a data breach that poses a risk to your rights, we will notify affected individuals and the relevant Malaysian authorities as required under the Personal Data Protection Act 2010 (PDPA).

6. Cookies

Our website uses cookies to improve functionality and understand how visitors use the site. For full details on the types of cookies we use and how to manage your preferences, please visit our Cookie Policy page.

7. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the right to request access to personal data we hold about you, request correction of inaccurate or incomplete data, withdraw consent for processing where consent was the legal basis, request information about how your data is being used, and lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your data has been mishandled.

To exercise any of these rights, please email us at [email protected]. We will respond within 21 days of receiving your request.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that data from a minor has been collected, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions or requests:

drivarar
16 Jalan Sultan Hishamuddin, 50000 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2274 6381